The W Club Shipping Policy
Shipping, Returns & Refunds
Goods must be checked at the time of delivery and any damage notified to The Whisky Shop (parent company of The W Club) as soon as possible.
Goods are dispatched to the delivery destination supplied by the customer. The Whisky Shop relies solely on all information supplied by the customer as to the person and destination for delivery and makes no independent checks or enquiries.
Goods are dispatched entirely at the customer’s own risk.
Goods are shipped via Royal Mail and their Terms and Conditions apply. If Royal Mail attempts to deliver in accordance with its Terms and Conditions but fails to do so, the goods may be returned to The Whisky Shop.
We require someone aged 18 or over to be present at the delivery address to accept goods should they not fit through the letterbox (this is most applicable to Explorer Safari customers).
Returns and Refunds
The W Club is happy to accept returns and issue a full refund under the following conditions only:
- the goods have demonstrably been damaged prior to transit or
- the goods received are clearly different from those ordered;
- the recipient has notified us of the fact within 48 hours of receipt.
Goods shall not be returned unless and until the customer or recipient has:
- advised The W Club (firstname.lastname@example.org)
- The W Club has accepted the return of the goods.
Good should be returned at the customer’s own expense after which, should we be satisfied with the eligibility of the return for a refund, we will also refund the full reasonable cost of the return.
Refunds will be credited back to your account upon our receipt of the goods.