The W Club Shipping Policy
Shipping, Returns & Refunds
Goods must be checked at the time of delivery and any damage notified to The Whisky Shop (parent company of The W Club) as soon as possible.
Goods are dispatched to the delivery destination supplied by the customer. The Whisky Shop relies solely on all information supplied by the customer as to the person and destination for delivery and makes no independent checks or enquiries.
Goods are dispatched entirely at the customer’s own risk.
Activation and membership cards are shipped via Royal Mail 1st Class and their Terms and Conditions apply. If Royal Mail attempts to deliver in accordance with its Terms and Conditions but fails to do so, the goods may be returned to The Whisky Shop.
The W Club Luxury Membership boxes are delivered via DPD and their Terms and Conditions apply. As above, if DPD attempts to deliver in accordance with its Terms and Conditions but fails to do so, the goods may be returned to The Whisky Shop. Please note that Luxury Membership box orders placed after 12pm on a Friday will not be dispatched until the following Tuesday.
Explorer Safari subscription boxes are delivered via Whistl who operate using third party couriers. As above, if the Whistl courier attempts to deliver in accordance with its Terms and Conditions but fails to do so, the goods may be returned to The Whisky Shop.
We require someone aged 18 or over to be present at the delivery address to accept goods should they not fit through the letterbox (this is most applicable to The W Club Luxury Membership and Explorer Safari customers).
Returns and Refunds
The W Club is happy to accept returns and issue a full refund under the following conditions only:
- The goods have demonstrably been damaged prior to or during transit, or
- The goods received are clearly different from those ordered;
- The recipient has notified us of the fact within 48 hours of receipt.
Goods shall not be returned unless and until the customer or recipient has:
- Advised The W Club (firstname.lastname@example.org);
- The W Club has received sufficient photographic evidence of any damage the product has sustained prior to or during transit, or
- The W Club has accepted the return of the goods.
Goods should be returned at the customer’s own expense after which, should we be satisfied with the eligibility of the return for a refund, we will also refund the full reasonable cost of the return.
Refunds will be credited back to your account upon our receipt of the goods.
Replacements will be dispatched only if/when we are provide with sufficient evidence of damage or a return of wrongly delivered items.